Refund Guidelines
Last Updated: October 11, 2026
1.General Refund Policy
Bamba Tickets serves as a technology platform connecting event organizers with attendees. Because the funds from ticket sales are managed by the Event Organizer, all ticket sales are generally considered final and non-refundable, except in specific circumstances outlined below.
2.Canceled or Postponed Events
You are eligible for a refund of the ticket's face value if:
- The organizer completely cancels the event.
- The event is postponed or rescheduled, and you cannot attend the new date.
Example: If you purchased a ticket for Ochieng's Tech Summit and the event is canceled, you will receive a refund for the ticket price.
3.Non-Refundable Platform Fees
Please note that the Bamba Tickets Platform Fee and Payment Gateway Processing Fees are strictly non-refundable under all circumstances. These fees cover the cost of securely processing your M-PESA or card transaction and maintaining the platform architecture, which occurs at the moment of purchase.
4.How to Request a Refund
While we are currently upgrading our automated refund module, all refund requests must be processed manually. To request a refund for a canceled or eligible event, please contact the Event Organizer directly, or email our support team at support@bambatickets.com with your Ticket Reference ID and the email/phone number (e.g., +254 7XX XXX XXX) used for the purchase.
5.Processing Timelines
Once a refund is approved by the Organizer, please allow time for the funds to reflect in your account:
- M-PESA: Usually processed within 1 to 3 business days.
- Debit/Credit Cards: May take 3 to 7 business days depending on your bank's processing times.